You can delete your account at any time from the Settings screen in the app. The data is removed from the system at once; backups age out after 14 days. This page walks through each kind of account and the case where the app cannot be opened.
1Teachers
1
Open Settings
In the app or on the web, tap your avatar in the corner of the screen to open Settings.
2
Choose Delete account
At the bottom of Settings. The app lists what will be deleted and asks you to retype your sign-in email to confirm.
3
Tap Delete permanently
The account is deleted at once and the app returns to the role screen. You can sign in again with Google or Apple to start a new, empty account.
What is deleted with a teacher account
- Every class, class code and class logo.
- Every student in those classes, with all their assigned work and attempts. The students will no longer be able to sign in.
- The question bank, the tests and the uploaded pictures.
- Sessions on every device.
- The plan record. Paid orders are kept as accounting law requires, without any class content. The unused part of a plan is not refunded automatically; see the terms, section 4.
2Students
1
Open Settings
The Settings tab at the bottom of the screen, after signing in with the PIN.
2
Choose Delete account
At the bottom of the page. The app says what will be deleted and asks for the PIN to confirm.
3
Enter the PIN and tap Delete permanently
The account is deleted at once, the seat goes back to the teacher, and the device returns to the account picker.
What is deleted with a student account
- The username, display name, note, avatar and PIN.
- Every exercise assigned to this student and every attempt, including results the teacher has already seen.
- Sessions on every device.
The teacher will see the student disappear from the class. Tell the teacher before deleting. A teacher can also remove a student from the class page; the outcome is the same.
3When the app cannot be opened
- Teachers: email hotro@pianoclass.app from the email you sign in with, with the subject "Delete account". We delete within 7 days and confirm by email.
- Parents or students: ask the teacher of the class to remove the student in the app. If the teacher cannot be reached, email us with the class name, the username and a way for us to verify you are the parent; we handle it within 7 days.
4Backups
The system backs up nightly and keeps backups for 14 days. A deleted account can survive in a backup for up to 14 days and is never restored on its own; after that, no trace remains. Details in the privacy policy.